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Customer Care Policy
Congratulations! You now own a superb hand made treasure. A product designed to deliver an unique musical experience. Next to the highest level of product quality we would also like to offer you a matching level in customer satisfaction. We offer the following:
- Two week test period / money back / refund / return
*
- Transferable 3 years warranty
- 2-year resale value policy*. We guarantee to buy back your JEM loudspeaker for at least 50% of the selling price.
- Upgrade program during and after warranty. Such as upgrade to different model or newer version.
- Customization options, some of those free of charge
* conditions apply, see here in English en hier in Nederlands
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